Amdocs clarify crm wiki12/8/2023 ![]() It’s easy, It’s free to get started, It’s private to my organization.Their APIs make it easy to integrate with.Different deployment options: hosted (private cloud or multi-tenant SaaS), or on-premise, behind your firewall.They understand that systems generate worthwhile information, as well as individuals.They describe it as an Enterprise Activity Stream Engine. I came across Socialcast recently, and I really like their application. This is where enterprise/private microblogging services such as Yammer, Present.ly, and Socialcast come into play. You may only wish to post this to your organization. Would a sales guy be interested to know when one of their customers opens a new support ticket? Would a product manager be interested to see tickets being opened regarding her product? Or RMAs? Or bugs?īut you may not want to post this to the entire world (such as through Twitter). ![]() People in entirely different departments. Within an enterprise, that could be many people. Imagine if your CRM system could post/tweet activities, and broadcast those to anyone who was interested. I like to expand that and include a feed from a system, such as your CRM system. When people think of activity streams, its common to think of someone’s Twitter stream, or a Facebook News feed. Activity Streams humanize every business process inside a company, adding a social layer to data and opening up real-time collaboration. Each employee can find data that he or she never knew existed, collaborating around this information and accessing it in a variety of ways (email, mobile applications, and through existing infrastructure).Īctivity Streams fundamentally change how companies do business, unlocking the vast amount of information generated by everyday operations and making it instantly available across previously defined boundaries. Now, instead of pockets of knowledge, the company will have one central nervous system that unifies every piece of corporate information. Think of a company social network where every employee, system, and business process exchanged up-to-the-minute information about their activities and outcomes. Activity Streams are the future of enterprise collaboration, uniting people, data, and applications in real-time in a central, accessible, virtual interface. The solution to the information overflow problem is Activity Streams. How do companies optimize the flow of information to promote efficiency, knowledge-sharing and a connected, well-informed workforce? Information silos highlight one of the most important problems in today’s Enterprise: companies are overwhelmed by the vast quantities and sources of data generated during the normal course of business. Information is locked into predefined silos inside the organization, helping pockets of employees complete their work, but failing to expose important data to other departments and stakeholders. Where the information flows and how it is used is strictly defined by a set of business processes employees in Sales may learn about customer order updates, and the Human Resources team may be the recipients of a benefits-related email thread. Information is generated by people (through emails and social network messages) and by systems (CRM and ERP systems, and inventory tracking, for example). Inside of every company, there can be hundreds or even thousands of sources of data. I’m going to quote right from the Socialcast website here, as I think they do a good job of explaining this. OK, how about a little more detail, perhaps with some context? What are activity streams?įrom the activitystrea.ms wiki: ActivityStreams is a convenient and consistent way to syndicate social activities around the web. I saw Chris Messina present about activity streams at SXSW 2010, and got even more jazzed. Ever since I heard about activity streams, I’ve been thinking about an activity stream out of our Clarify / Dovetail Customer Service system.
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